Delivery and Returns
The full terms of our delivery and returns policy are detailed on this page. If you have any questions at all, please contact us.
We only dispatch and deliver orders on working days – Monday to Saturday and excluding Bank Holidays. This is subject to change at any time with no notice.
If an order going to a UK address is not received within the delivery timeframe specified in your dispatch email, we advise prompt follow-up. In any event, if you have not received your order within 1 week of dispatch please contact us and we will investigate with the delivery provider.
We cannot be held responsible for any failed/delayed delivery as a result of incorrect, incomplete or unclear address information. Therefore, we would urge you to check this thoroughly as you checkout and on the order confirmation email. Once your order leaves us we are unable to change address information or redirect orders without incurring charges which you will need to cover. If we cannot contact you to verify delivery details due to an invalid email address and/or telephone number being given we reserve the right to cancel the order.
If an item is returned to us as a result of a recipient not following up on the delivery within the time frame, an additional charge will be liable to repackage and resend, or alternatively, we will refund minus the delivery charge.
If your order is returned to us because the recipient has failed to respond after Royal Mail or our courier has attempted deliveries and notified them, you must cover the cost of resending the order should you wish to do so. If you choose not to resend your order after it’s been returned we will refund you the value of the sweets only, not the delivery costs.
In the unlikely event that you order goes missing, we will offer to send a replacement order or refund you in full.
If your order arrives damaged, please do not dispose of the package. Please photograph the package and email us so we can resolve any issues as quickly as possible for you.
If you have opted for next day delivery you must order before 12 pm (midday); otherwise, it will be dispatched the next working day.
Our courier deliveries can be delivered any time during working hours. We are unable to provide an estimated time of arrival, however, you will be emailed by our courier on the day of delivery with a 1-hour time slot for delivery.
If your next day delivery or named day delivery fails to arrive on the day it should we will refund your delivery charge in full once we have received reimbursement from Royal Mail.
We offer free UK mainland delivery on all orders above £25, and at a rate of £1.50 per order below that value. The only charge to you would be for optional first class delivery or next-day delivery, or as above when items have not been collected on time despite initial re-delivery attempts. In such instances, you would need to cover re-delivery costs. Costs for additional methods of delivery can be found at checkout. Please note all methods and costs of delivery are subject to change without notice.